Terms and Conditions for reservation cancellation

Trip cancellations can be communicated via e-mail to: info@autonoleggioconducente.it, and via SMS or WhatsApp to: +39 3319492456/+39 334 3351113.
Considering the usual wait time at the airports, MoveNow guarantees a free-of-charge wait time of 60 minutes from the posted time of landing.
Under any other circumstances, the guaranteed wait time is of 15 minutes beyond the established 5meeting time. Based on the information provided at time of reservation, should MoveNow staff not be able to contact the passenger(s), the service will be deemed cancelled, and it will still be billed at the full price and considered “no-show”.

Meeting points:

- Milan Central Station (Stazione di Milano Centrale): Hotel Gallia Piazza Duca D’Aosta side
- Milan Airports (Aeroporti di Milano Linate Malpensa Orio al Serio): At the Arrivals’ Hall (Arrivi)
- At all Hotels: Hotel Lobby

Please note: if you are not able to locate the driver, you are kindly asked to contact our office immediately at: +39 3319492456 / +39 334 3351113.

For causes of force majeure:

The parties agree that if a delay is due to either Natural Calamities or the break-down of a vehicle, these will be considered cause majeure events, and neither one of the parties will be held responsible for the non-fulfillment of their obligations.
If no communication is received by our office from the customer, we will not be responsible for any complaint put through by the customer.

Please also note the following conditions:
➢ Until 24 hours prior to the start of the service: no extra fee will be applied.
➢Until 12 hours prior to the start of the service: the customer will be responsible for 50% of the entire amount due for the service.
➢Until 6 hours prior to the start of service: the customer will be responsible for 75% of the entire amount due for the service.
➢Below 6 hours’ notice from the start for the service: the customer will be responsible for 100% of the entire amount for the service, based on what has been originally agreed upon.